service
Technician Performance
Technician Utilization
Calculate technician utilization for workshop or service department capacity planning.
Includes formula, interpretation, improvement tips and related KPI links.
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Calculator directory
Find the right automotive KPI calculator
Browse 52 calculators across service, parts, sales and dealer operations. Use this page as a practical KPI map: start with a department, jump to an operational category, or scan the A-Z list.
Browse by department
Service, parts, sales and dealer KPI hubs
Choose the area you manage first. Each hub explains why the KPIs matter before listing the tools.
service
18 calculators
Service KPIs
Service KPI calculators for workshop controllers, service managers and aftersales teams covering technician performance, workshop capacity, first-time fix, labour recovery and invoice value.
parts
12 calculators
Parts KPIs
Parts KPI calculators for parts managers covering gross profit, markup, stock turn, inventory, fill rate, backorders, special orders and lost sales.
sales
12 calculators
Sales KPIs
Sales KPI calculators for vehicle sales managers covering gross profit per vehicle, days in stock, ROI, advertising cost, conversion and discounting.
dealer
10 calculators
Dealer KPIs
Dealer KPI calculators for dealer principals and operations managers covering absorption rate, fixed ops contribution, overhead recovery, profit mix and breakeven revenue.
Recommended starting points
High-value KPI calculators
These are useful first checks for capacity, quality, stock, margin and dealer-wide performance.
service
Technician Performance
First-Time Fix Rate
Measure the share of service jobs fixed successfully on the first visit.
Includes formula, interpretation, improvement tips and related KPI links.
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parts
Parts Profitability
Parts Gross Profit
Calculate parts gross profit value and gross profit percentage.
Includes formula, interpretation, improvement tips and related KPI links.
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parts
Parts Inventory
Parts Stock Turn
Calculate parts stock turn, also called inventory turn.
Includes formula, interpretation, improvement tips and related KPI links.
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sales
Vehicle Sales KPIs
Gross Profit per Vehicle
Gross Profit per Vehicle for vehicle sales and used car performance management.
Includes formula, interpretation, improvement tips and related KPI links.
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dealer
Dealer Management KPIs
Absorption Rate
Absorption Rate for dealership management and dealer principal reporting.
Includes formula, interpretation, improvement tips and related KPI links.
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Browse by operational focus
Grouped by KPI category
If you already know the problem area, use these category groups to move straight to the most relevant calculations.
Technician Performance
9 calculatorsservice
Technician Efficiency
Measure how much worked technician time becomes billable or sold labour time.
service
Technician Productivity
Measure how much available technician time turns into active work.
service
Technician Utilization
Calculate technician utilization for workshop or service department capacity planning.
service
First-Time Fix Rate
Measure the share of service jobs fixed successfully on the first visit.
service
Average Repair Time
Calculate the average repair time for completed workshop or field-service jobs.
service
Jobs Per Technician Per Day
Measure average completed jobs for each technician day worked.
service
Return Job Rate
Return Job Rate for workshop, service department and aftersales performance reporting.
service
Time to Site
Time to Site for workshop, service department and aftersales performance reporting.
service
Idle Time Rate
Idle Time Rate for workshop, service department and aftersales performance reporting.
Financial KPIs
7 calculatorsservice
Revenue Per Technician
Revenue Per Technician for workshop, service department and aftersales performance reporting.
service
Revenue Per Available Hour
Revenue Per Available Hour for workshop, service department and aftersales performance reporting.
service
Revenue Per Worked Hour
Revenue Per Worked Hour for workshop, service department and aftersales performance reporting.
service
Revenue Per Billable Hour
Revenue Per Billable Hour for workshop, service department and aftersales performance reporting.
service
Parts-to-Labor Ratio
Parts-to-Labor Ratio for workshop, service department and aftersales performance reporting.
service
Labor Recovery Rate
Labor Recovery Rate for workshop, service department and aftersales performance reporting.
service
Average Invoice Value
Average Invoice Value for workshop, service department and aftersales performance reporting.
Workshop Planning
2 calculatorsParts Profitability
2 calculatorsParts Inventory
4 calculatorsparts
Parts Stock Turn
Calculate parts stock turn, also called inventory turn.
parts
Days Inventory on Hand
Days Inventory on Hand for parts department management and inventory control.
parts
Parts Obsolescence
Parts Obsolescence for parts department management and inventory control.
parts
Inventory Value at Cost vs Retail
Inventory Value at Cost vs Retail for parts department management and inventory control.
Parts Operations
6 calculatorsparts
Fill Rate
Fill Rate for parts department management and inventory control.
parts
Backorder Rate
Backorder Rate for parts department management and inventory control.
parts
Average Parts Sale Value
Average Parts Sale Value for parts department management and inventory control.
parts
Special Order Ratio
Special Order Ratio for parts department management and inventory control.
parts
Lost Sales Rate
Lost Sales Rate for parts department management and inventory control.
parts
Parts Revenue per Invoice
Parts Revenue per Invoice for parts department management and inventory control.
Vehicle Sales KPIs
12 calculatorssales
Gross Profit per Vehicle
Gross Profit per Vehicle for vehicle sales and used car performance management.
sales
Vehicle Gross Profit Percentage
Vehicle Gross Profit Percentage for vehicle sales and used car performance management.
sales
Days in Stock
Days in Stock for vehicle sales and used car performance management.
sales
Vehicle Stock Turn
Vehicle Stock Turn for vehicle sales and used car performance management.
sales
ROI per Vehicle
ROI per Vehicle for vehicle sales and used car performance management.
sales
Advertising Cost per Sale
Advertising Cost per Sale for vehicle sales teams and sales managers.
sales
Prep Cost Percentage
Prep Cost Percentage for vehicle sales teams and sales managers.
sales
Lead to Sale Conversion Rate
Lead to Sale Conversion Rate for vehicle sales teams and sales managers.
sales
Average Selling Price
Average Selling Price for vehicle sales teams and sales managers.
sales
Average Gross Profit per Sale
Average Gross Profit per Sale for vehicle sales teams and sales managers.
sales
Cost to Sell a Vehicle
Cost to Sell a Vehicle for vehicle sales teams and sales managers.
sales
Discount to Asking Price
Discount to Asking Price for vehicle sales teams and sales managers.
Dealer Management KPIs
10 calculatorsdealer
Absorption Rate
Absorption Rate for dealership management and dealer principal reporting.
dealer
Fixed Ops Contribution
Fixed Ops Contribution for dealership management and dealer principal reporting.
dealer
Revenue per Employee
Revenue per Employee for dealership management and dealer principal reporting.
dealer
Gross Profit per Employee
Gross Profit per Employee for dealership management and dealer principal reporting.
dealer
Overhead Recovery Rate
Overhead Recovery Rate for dealership management and dealer principal reporting.
dealer
Net Profit Margin
Net Profit Margin for dealership management and dealer principal reporting.
dealer
Department Contribution
Department Contribution for dealership management and dealer principal reporting.
dealer
Revenue Mix by Department
Revenue Mix by Department for dealership management and dealer principal reporting.
dealer
Gross Profit Mix by Department
Gross Profit Mix by Department for dealership management and dealer principal reporting.
dealer
Breakeven Revenue
Breakeven Revenue for dealership management and dealer principal reporting.
A-Z directory
All calculators
52 total calculators
Absorption Rate dealer Advertising Cost per Sale sales Average Gross Profit per Sale sales Average Invoice Value service Average Parts Sale Value parts Average Repair Time service Average Selling Price sales Backorder Rate parts Booking Lead Time service Breakeven Revenue dealer Cost to Sell a Vehicle sales Days in Stock sales Days Inventory on Hand parts Department Contribution dealer Discount to Asking Price sales Fill Rate parts First-Time Fix Rate service Fixed Ops Contribution dealer Gross Profit Mix by Department dealer Gross Profit per Employee dealer Gross Profit per Vehicle sales Idle Time Rate service Inventory Value at Cost vs Retail parts Jobs Per Technician Per Day service Labor Recovery Rate service Lead to Sale Conversion Rate sales Lost Sales Rate parts Net Profit Margin dealer Overhead Recovery Rate dealer Parts Gross Profit parts Parts Markup parts Parts Obsolescence parts Parts Revenue per Invoice parts Parts Stock Turn parts Parts-to-Labor Ratio service Prep Cost Percentage sales Return Job Rate service Revenue Mix by Department dealer Revenue Per Available Hour service Revenue Per Billable Hour service Revenue per Employee dealer Revenue Per Technician service Revenue Per Worked Hour service ROI per Vehicle sales Special Order Ratio parts Technician Efficiency service Technician Productivity service Technician Utilization service Time to Site service Vehicle Gross Profit Percentage sales Vehicle Stock Turn sales Workshop Bay Utilization service